Calls arrive while staff are busy
Reception is with a customer in front of them, and the phone keeps ringing.
Solution · Front desk
Voice AI & AI Receptionists
Handle routine incoming calls, answer common questions, book and move appointments, and escalate to your team when a call needs a person.
Calls outside working hours can be handled or capturedEscalation rules agreed before launch
Who it's for
- Calls arriving while staff are with customers
- A bookable calendar or scheduling system
- A high share of repeat, answerable questions
- Clear rules for when a person must take over
The problem
The phone is where service quality quietly breaks.
01
02
The same questions, all day
Opening hours, prices, location, availability, parking, what to bring.
03
Evenings and weekends are a gap
Missed calls can become lost enquiries, especially outside staffed hours.
Starting scope
What a first project actually looks like.
What the live trial covers
- The agreed call workflow on your supported telephony
- Answering within agreed hours
- Booking or rescheduling against your calendar
- Confirmation message after the call
- Transfer and message-taking rules
- Test call scenarios agreed before build
What the trial should show
- Agreed test calls reach the right outcome without a person
- Dates, names and numbers are confirmed back to the caller before action
- Calls outside the agreed types are transferred or a message is taken
- The agent identifies itself as automated at the start of the call
When this is not the right fit
- The telephony provider cannot expose the required integration
- Most calls need clinical, legal or financial judgement
- Call volume is low and reception is rarely occupied
- Scheduling rules exist only in someone's head
€0 upfrontRun it in your business for 3 days before you pay. If you keep it, a Live AI Workflow starts from €1,500 for one workflow.Start a free live trial
Full working functionality for the agreed workflow — not an artificially limited demo. The workflow itself is agreed with you before the trial starts.
What the system does
A voice agent that can act, not just answer.
The agent speaks with the caller, checks your systems during the call, completes the routine request and hands over when the conversation needs a person.
Answers routine incoming callsWithin the hours and call types the workflow covers.
Answers common questionsFrom your approved information — hours, services, location, preparation.
Books, moves and cancels appointmentsAgainst live calendar availability and your booking rules.
Captures caller detailsName, number, reason for calling, written back to your system.
Sends confirmations and remindersBy SMS or email, according to the rules you define.
Escalates or takes a messageTransfers to a person where available, or records a structured callback request.
Before and after
What changes on the phone line.
01todayThe phone rings while reception is with someone at the desk.with the systemRoutine calls are answered within the hours the workflow covers.
02todayA caller outside opening hours leaves a voicemail, or nothing.with the systemThe request is captured with the details the team needs to act on it.
03todayRescheduling means a call back, then another call back.with the systemThe booking is moved during the call, against live availability.
04todayWho called and why is remembered, or written on paper.with the systemCaller, reason and outcome are written back to your system.
Example workflow
A rescheduling call, start to finish.
01Call answeredWithin the hours the workflow covers.RECEIVED
02Caller identifiedMatched against your records by number or by the details given.DONE
03Request understoodA reschedule rather than a new booking or a complaint.DONE
04Existing booking locatedWith the original time, service and assigned person.DONE
05Availability checkedReal slots, respecting your scheduling rules.DONE
06Appointment movedCalendar updated and the slot released.DONE
07Clinical, legal or complaint topic raisedThe agent stops handling it and routes the call to a member of staff.NEEDS APPROVAL
08Confirmation sentMessage issued and the interaction logged.DONE
Illustrative workflow · configuration varies by project
Integrations
Designed to work with your existing telephony where supported.
Where the existing telephony supports the required integration, the agent can work with your current numbers and routing. Otherwise the telephony setup is scoped as part of the project. Calls it should not handle are transferred on the rules you set, so nothing is trapped in an automated layer.
TelephonyCalendarCRMBooking systemSMSEmailInternal APIs
Integration feasibility is confirmed during scoping.
Human control
A caller can reach a person.
Escalation is a configured rule, not a fallback. Sensitive topics leave the agent immediately.
Complaints and disputestransferred or escalated
Clinical, legal or financial advicenever handled by the agent
Caller asks for a persontransferred on request
Outside configured call typesmessage taken for callback
Example implementations
Where this fits.
Professional services
Enquiry calls during client work
Routine enquiries handled and consultations booked while fee earners stay uninterrupted.
Automotive
Service booking by phone
Service slots booked against workshop capacity while the service desk is with customers.
Hospitality
Booking questions at all hours
Reservation questions and standard changes handled; rates and compensation stay with the duty manager.
Tell us the workflow, we build and connect it, you run it live for 3 days, then keep it or switch it off. Larger systems start from €7,500.See pricing
Questions
What owners ask about voice.
We recommend the agent identifies itself as an automated assistant at the start of the call. Disclosure requirements vary by jurisdiction, so project-specific requirements should be confirmed before launch.
Critical details such as dates, names and numbers can be repeated back for confirmation before any action is taken. Where confirmation fails, the call is escalated instead of guessed.
Multiple languages are technically possible and are scoped per project, because each language added needs its own approved wording, testing and escalation handling rather than a translation switch.
That is the intended approach, and it depends on what your telephony provider supports. Where the required integration is available, the agent is placed within your existing numbers and routing rather than replacing them. Where it is not, the telephony setup is scoped as part of the project. The arrangement for numbers and accounts is agreed before implementation begins.
Try this in your real business for 3 days.
Let REDARNI connect a working voice agent to a supported telephony workflow and run it with real calls for 3 days before you decide whether to keep it.